TCL Service Center
We manage, on behalf of TCL, a network of authorized technical service centers across Italy.
On this page you can find the nearest TCL service center and contact it to request support for out-of-warranty TVs.
TCL products we service
The TCL service centres managed by CAT Electronic handle televisions, soundbars and home cleaning robots.Our technicians follow the technical procedures provided by the manufacturer and use parts that comply with TCL standards, to ensure reliable repairs both under and out of warranty.
How to request TCL service
To request assistance for a TCL product under warranty, please contact the call centre at: 06-83464628 (also available on WhatsApp).
To request assistance for a TCL product out of warranty, we recommend following these steps:
- Collect your product detailsKeep the exact model number and serial number of the product handy.
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Find the nearest service centreUse the map on this page to locate the most convenient TCL service centre for you.
- Contact the centre directly
By clicking on the map markers you can view the centre’s contact details (phone number and, where available, email address).
Contact the service centre directly to arrange how your product will be handled and to receive information on timing and procedures.
Frequently asked questions about TCL service
Do I always need a receipt to request TCL service?
For warranty repairs, proof of purchase is always required in order to verify the purchase date and coverage conditions. For out-of-warranty repairs, the receipt is not mandatory, but it may help reconstruct the TV’s service history. Without proof of purchase, the product cannot be handled as a warranty case.
Can I freely choose a TCL service centre?
For out-of-warranty repairs, you can contact the TCL service centre that is most convenient for you among those shown on the map. The centre will provide all operational instructions for handling your request.
For warranty repairs, after contacting the TCL call centre you will receive an email containing the details of the service centre assigned to you once your case is authorised.
How long does a TCL repair usually take?
Timing depends on the type of fault and the availability of spare parts. After the first contact, the service centre will inform you of the estimated time for diagnosis and any repair.
How can I check whether my TV is still under warranty?
The warranty duration is stated in the product documentation. You can check the purchase date on the receipt or invoice and share it with the service centre, which will help you confirm whether the TV is still within the coverage period.
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