Philips Service Centers
We manage, on behalf of Philips, a network of authorised technical service centres across Italy.
On this page you can find the nearest Philips service centre and contact it to request support for TVs, whether under warranty or out of warranty.
Philips products we service
The Philips service centres managed by CAT Electronic handle televisions only.
Our technicians follow the technical procedures provided by the manufacturer and use parts that comply with Philips standards, to ensure reliable repairs both under and out of warranty.
How to request Philips service
To request assistance for a Philips TV, we recommend following these steps:
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Collect your product details
Keep the exact model number and serial number of the TV handy and, if the product is still under warranty, the proof of purchase (receipt or invoice). -
Find the nearest service center
Use the map on this page to locate the most convenient Philips service center for you. -
Contact the center directly
By clicking on the map markers you can view the center’s contact details (phone number and, where available, email address).
Contact the service center directly to arrange how your TV will be handled and to receive information on timing and procedures.
Frequently asked questions about Philips service
Do I always need a receipt to request Philips service?
For warranty repairs, proof of purchase is always required in order to verify the purchase date and coverage conditions. For out-of-warranty repairs, the receipt is not mandatory, but it may help reconstruct the TV’s service history. Without proof of purchase, the product cannot be handled as a warranty case.
Can I freely choose a Philips service center?
Yes. You can contact the Philips service centre that is most convenient for you among those shown on the map. The centre will provide all operational instructions for handling your request.
How long does a Philips repair usually take?
Timing depends on the type of fault and the availability of spare parts. After the first contact, the service centre will inform you of the estimated time for diagnosis and any repair.
How can I check whether my TV is still under warranty?
The warranty duration is stated in the product documentation. You can check the purchase date on the receipt or invoice and share it with the service centre, which will help you confirm whether the TV is still within the coverage period.
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